Refund policy

So you want to return? Here is the deal.  

Sales/discount codes: Once orders have been placed, we are unable to issue refunds if a discount code was not entered. If you have already placed an order and another discount code becomes available, we are unable to issue a credit for the price difference.  


Returns: PLEASE DO NOT SEND ITEMS BACK WITHOUT APPROVAL THROUGH OUR RETURN/EXCHANGE PORTAL LINKED BELOW.

Orders must be postmarked back to seller within 10 days after the order has been received in original packaging. Buyer is responsible for all cost associated with returns and exchanges.  Once retrieved and checked for quality insurance, refunds will be processed within 4-5 business days to the original method of payment for the cost of the item.  If we receive an item outside of our required return timeline a store credit will be issued if the item is received within 30 days. NO STORE CREDITS AFTER 30 DAYS WILL BE PROCESSED. There are no exceptions to this policy. 

*Please note there is $5.95 restocking fee for ALL returned items. It will be deducted from the total refund amount. This does NOT apply to exchanges.

Exchanges: Orders must be postmarked back to seller within 10 days after the order has been received. Buyer is responsible for all cost associated with exchanges-- to include shipping the item(s) to the seller AND having a new item(s) then shipped back to you. 

No returns or exchanges on T-shirts/Sweatshirts (this does not include Delta and Zeta attire). We utilize a 3rd party vendor to help fulfill these orders. No changes can be made after an order has been made.

Please contact our team with questions at info@digginherrots.com Thank you.  

RETURN/EXCHANGE PORTAL: CLICK HERE 

AKA Buyer Policy:

“Buyer acknowledges and agrees that he/she is purchasing paraphernalia and other goods (collectively “Goods”) that bears Alpha Kappa Alpha Sorority, Inc. (“Sorority”) logos, designs, copyrights and trademarks for a member of the Sorority. Buyer understands and agrees that a non-member is not supposed to purchase, own or possess such items except I may purchase such items for the benefit of an active member, and as a condition to being allowed to purchase such Goods, he/she agrees that Sorority retains all rights and ownership in the underlying Goods that bear Sorority logos, copyrights and trademarks. Thus, such Goods may not be resold by Buyer directly or indirectly; on-line via a third-party (including but not limited to ebay.com, amazon.com, etsy.com, pinterest, etc…) or by any other means. Any attempt to do so will result in the forfeiture of the Buyer’s right to possess the Goods; the immediate vesting of the Sorority right to possess the Goods; and acknowledgement to third party(ies) that the Sorority has the immediate right to remove such items bearing the Sorority Marks and the subsequent surrender of the Goods to the Sorority.”